ar99 Terms & Conditions of Use — Know Your Rights and Responsibilities

📄 1. General Terms

Ar99 (https://ar99.onl) is an online gaming platform offering Live Casino, Sports Betting, fish games, and other gaming services to Bangladeshi players. These Terms and Conditions ("Terms") constitute a legally binding agreement between ar99 and its users.

Ar99 reserves the right to change, amend, or update these Terms and Conditions at any time. Changes take effect immediately upon publication on the website. It is the user's responsibility to check this page regularly to stay informed of any updates. Continued use of the platform after any changes constitutes acceptance of the revised terms.

In these Terms, "ar99", "we", and "us" refer to the entity operating ar99. "User", "you", and "member" refer to any individual who browses, registers on, or uses the ar99 platform.

👤 2. Account Registration & Verification

To open an account with ar99, you must register using accurate and truthful information. Each person may hold only one account. If multiple accounts are found under the same individual, they will be terminated and any balance may be forfeited.

• The name, date of birth, and contact details provided at registration must be accurate.
• Keeping your account password confidential is entirely your responsibility.
• Ar99 may request a copy of your national ID or passport for identity verification (KYC) at any time.
• Creating an account with false information is a violation of these Terms and Conditions.
• Please contact customer support if you need to update your account information.

🔞 3. Age Restriction & Eligibility

Ar99 strictly enforces an 18+ policy. No person under the age of 18 may register or play on this platform. During registration, you must confirm that you are 18 years of age or older.

Ar99 may request a national ID or proof of birth registration for age verification in cases of doubt. Withdrawals may be placed on hold until verification is complete. Accounts found to belong to users under 18 will be closed immediately, and deposited funds may not be refunded.

💳 4. Deposit & Payment Policy

Deposits at ar99 can be made via bKash, Nagad, and other accepted payment methods. There are no hidden charges for deposits, though your payment provider may apply their own fees.

• Deposits may only be made from a payment method registered in the account holder's name.
• Deposits from third-party accounts are not permitted.
• The minimum deposit amount is clearly specified on the platform.
• Ar99 may request additional verification if any unusual transactions are detected.
• All transactions are secured with SSL encryption.

Ar99 maintains a strict anti-money laundering policy. We are obligated to report any suspicious financial activity to the relevant authorities.

💸 5. Withdrawal Policy

Withdrawal requests are typically processed within 1–3 business days. VIP members benefit from faster processing times. Withdrawals can only be made to the same payment method used for the deposit.

• KYC verification must be completed before any withdrawal can be processed.
• To withdraw winnings earned from bonuses, the applicable wagering requirements must be fulfilled.
• Ar99 reserves the right to place a hold on or cancel any withdrawal request when necessary.
• Minimum and maximum withdrawal limits are displayed on the platform.

🎁 6. Bonuses & Promotions

Ar99 regularly offers bonuses and promotional deals. Each bonus has its own terms and conditions, which must be read before accepting. In any bonus-related dispute, ar99's decision is final.

• The welcome bonus is available to new members only and applies to the first deposit.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.
• Attempting to claim multiple bonuses from the same household or IP address will result in bonus cancellation.
• If bonus abuse is detected, the account may be suspended.
• Ar99 may modify or cancel any bonus offer at any time without prior notice.

🎮 7. Gaming Rules & Fair Play

All game outcomes on ar99 are determined by a fair Random Number Generator (RNG) that is regularly audited by third-party reviewers. No interference with game results is possible under our Terms and Conditions.

• If a technical issue occurs during gameplay, ar99 may void that round.
• The dealer's decision is final in live games.
• Any winnings obtained by exploiting a bug or error in the game software will be forfeited.
• If you have any questions about the rules of a game, please contact support before you start playing.

Ar99 is committed to ensuring fair play at all times. Any player found cheating the system or engaging in fraudulent behaviour toward other players will have their account permanently closed.

🚫 8. Prohibited Activities

The following activities are strictly prohibited on the ar99 platform and may result in account termination and legal action:

• Using the platform for money laundering or any illegal financial transactions.
• Opening multiple accounts or using another person's account.
• Playing games using bots, automation software, or artificial intelligence.
• Hacking the system, probing for vulnerabilities, or exploiting them.
• Harassing or intimidating other users.
• Claiming bonus benefits by providing false information.
• Committing chargeback fraud.

⚠️ 9. Account Suspension & Closure

Ar99 reserves the right to suspend or permanently close any account at any time for the following reasons:

• If any provision of these Terms and Conditions is violated.
• If KYC verification fails or incorrect information is provided.
• Account has been inactive for an extended period (12 months).
• If required by a court order or government directive.
• If suspicious financial activity is detected.

Users may request to close their account at any time. In such cases, any valid balance will be made available for withdrawal. However, if the closure is due to a policy violation, the balance may be forfeited.

🔐 10. Privacy & Data Protection

Ar99 takes the protection of your personal information extremely seriously. We do not sell any personal data to advertisers or third parties. Your information is used solely to provide services, complete verification, and meet regulatory requirements.

To learn more, visit our Privacy Policy Please read the page. The Privacy Policy forms an integral part of these Terms and Conditions.

💚 11. Responsible Gaming

Ar99 treats responsible gaming not as a formality, but as a core part of how we operate. Gaming is entertainment — not a source of income. We offer the following tools:

• Option to set deposit limits.
• Daily, weekly, or monthly gaming time limits.
• Self-exclusion (temporarily locking the account for a set period).
• Reality Check Notifications.

If you feel that gaming is having a negative impact on your daily life, please reach out to our Responsible Gaming Visit the page and get help.

⚖️ 12. Dispute Resolution & Applicable Law

Any dispute between ar99 and a user will first be addressed through direct negotiation. If you have a complaint, please email [email protected]. We aim to respond within 7 business days.

• In any dispute, ar99's logs and records will be considered as evidence.
• In disputes over game outcomes, the RNG audit report serves as the final evidence.
• If a financial dispute cannot be resolved, we recommend third-party mediation.

These Terms and Conditions are governed by ar99's operating policies. In the event of any legal dispute, both parties are expected to seek an amicable resolution.