Gaming is all about fun — as long as it stays in check. ar99 wants you to play safely and mindfully at all times. On this page you'll find responsible gaming tools, warning sign guides, and support information.
Responsible Gaming means keeping gaming as a defined part of your entertainment — where you stay in control of your time, money, and emotions. At ar99, we believe a healthy gaming experience is only possible when players can make informed, conscious decisions.
Online gaming is growing rapidly in Bangladesh. ar99 believes that alongside this growth, a culture of responsible play must be built. We want every one of our users to be a safe, happy, and informed gamer.
The core of ar99's responsible gaming policy is simple — if gaming ever feels like a source of stress rather than enjoyment, it's time to stop or take a break. We're always here to help you make that call.
Remember — gaming is entertainment, not an investment or a source of income. Chasing losses by placing more bets is never the answer.
People don't always realize when their gaming habits are getting out of hand. Watch out for these warning signs:
If you identify with 3 or more of the signs above, please contact our support team or use the self-exclusion feature.
Ar99 provides a range of effective responsible gaming tools for all users. These tools help you stay in control of your gaming:
Setting a Deposit Limit: You can set a maximum daily, weekly, or monthly deposit limit. Once set, the limit cannot be exceeded.
Time Limit Settings: Set a daily time limit for gaming in advance. When the limit is reached, the system will automatically alert you.
Reality Check: The system will periodically remind you how long you've been playing and how much you've spent.
Account Cooling-Off: If you need a break for a while, you can temporarily suspend your account for anywhere between 24 hours and 30 days.
Self-Exclusion: If you feel you need a long-term break, self-exclusion is available for periods ranging from 3 months to 5 years. Your account will be completely inactive during this time.
To use these tools, go to your ar99 account settings page or ask for help via the support chat.
Ar99 is strictly for users aged 18 and above. We take the following steps to prevent minors from accessing our gaming platform:
A note for parents — use parental control software on your devices and keep your password out of your children's reach. If you suspect your child is accessing your account, contact us immediately.
Gaming addiction is a real issue and there's no shame in it. If you feel you need help, don't wait — seek professional support.
Ar99's support team is available 24/7. Reach out via live chat and we'll help you take the right steps — without any judgment.
Also consider talking to family members or close friends. Support from people you trust is often the most powerful help of all.
Seeking help is a sign of strength, not weakness. ar99 always wants the best for you.
Ask yourself the following questions:
If you feel that you or someone you care about may have a gaming problem, contact ar99 Support right away.
We don't just offer games — we work to keep you protected.
Set your own daily, weekly, or monthly deposit limits. Once configured, they apply automatically — no exceptions.
Decide how long you want to play before you start. When your limit is up, ar99 will alert you and suggest taking a break.
At regular intervals, you'll be reminded how long you've been playing and how much you've spent — so you can make informed decisions.
Need a breather? Temporarily suspend your account for anywhere from 24 hours to 30 days — anytime, no questions asked.
For a long-term break, activate self-exclusion for anywhere from 3 months to 5 years. During this period, access to your account will be completely blocked.
Age verification is mandatory. No one under 18 is permitted to play on ar99. We are always vigilant about protecting families.
Set up protection features on your account in just a few minutes.
Log in with your registered mobile number and password.
Click the profile icon in the top right corner and select "Account Settings".
Open the "Responsible Gaming" tab on the Settings page.
Deposit limit, time limit, cooling-off, or self-exclusion — activate one or more based on what you need.
Confirm your choice. Changes take effect immediately and you will receive a confirmation message.
Decide in advance the maximum amount in BDT you are willing to lose within a given period. If you reach that limit, the system will automatically stop you.
You can block specific game types — such as slots, Live Casino, or Sports Betting — directly from your account.
View your full gaming history, wins, losses, and time spent at any time — the most effective way to stay aware.
For any concern or question, reach us via live chat. Trained support agents are available 24/7.
These simple habits will keep your gaming experience positive at all times.
Set a maximum spending limit before you start playing and stick to it.
Decide your maximum daily playtime in advance and set an alarm.
Placing a "recovery bet" after a loss never works — it only leads to greater losses.
Playing while angry, frustrated, or anxious leads to risky decisions.
Don't treat gaming as a source of income. Problems start the moment it stops being entertainment.
Hobbies, exercise, and spending time with friends keep life fulfilling beyond gaming.
Playing with borrowed money can lead to serious financial hardship — avoid it entirely.
If you're struggling, talk to family, friends, or ar99 Support — don't carry the burden alone.
Answers to the most frequently asked questions about responsible gaming.
Sign up at ar99 and use our responsible gaming tools for a completely safe and enjoyable experience. Your control, your game.